Is Your Google Advertising Working?
There are several ways to track the effectiveness and the profitability of your Google Advertising. The most popular is to add a unique “ghost” phone number to your website and your ads that you can track independently of your business’s main phone number. Many of our competitors offer this service. We find that it’s usually not necessary, in fact, we recommend that small businesses stay away from these phone numbers. They can create some issues. In particular, what happens when your customers add the ghost phone number to their contact list / cell phone / adddress book? Two potential issues can occur:
- What do you think happens to that phone number when you break contract with the company that owns the ghost phone number? If your best customers have that ghost phone number in their contact list, that’s the number they call when they need you. Who will answer it? What will the message say – “We’re sorry, the number you have dialed is no longer in service.”? Your best customers may think you went out of business. You’ll never know, and you might lose that customer. Even worse – they re-route that phone number to one of your closest competitors.
- These ghost numbers are supposed to track new business from your website – business generated from your online advertising. As more customers add the ghost phone number to their contact list, they call the ghost phone number repeatedly. However, your advertising agency gladly takes credit for that phone call – making them look better than they really are – so you keep paying for their service. Guess what? This ‘snowball’ effect shows up on the reports that you get from our competitors and it look like they’re driving more and more business every month, but your business hasn’t grown. In fact, what may have happened is the number of phone calls on your main phone number have gone down – and you’re not tracking the number of calls to your main phone number, so you keep paying for a “complicated phone number switching service” instead of a “advertise my business so it grows service”.
Why not keep it simple? Just ask your customer how they found you. Most new customers don’t mind being asked “How did you find out about us?” They’ll usually tell you “A friend told me about you”, or “I saw you ad in the newspaper”, or “I looked you up online”.
Keep a notebook by the phone or at your front desk. Train your staff to ask the question of each new customer, then keep a very simple tic sheet in the notebook. You should have a category for each of the advertising efforts you pay for, like the newspaper ads, the internet, the Yellow Pages as well as a few categories for things like referrals, networking, etc.
At the end of each month, just add up all the ticks for each category. If you’re spending most of your advertising money on newspaper ads, or TV ads, but they are the categories with the smallest number of new customers, then you need to think about adjusting your advertising budgets in those areas.
If you’re a re a customer of Third Marble Marketing and you are getting very few new customers saying “the internet”, or “Google”, then call us so we can make some adjustments. We’re here to make sure your Google Advertising Service is profitable for your business.
I hope this helps.
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