Matthew Harris - Vice President of Operations

Matthew Harris

Vice President of Operations

If there’s one thing Matt Harris knows, it’s that there’s almost always a better way to do something — and he’s usually the person figuring out what that way is.

As Vice President of Operations at Third Marble Marketing, Matt works behind the scenes to create, refine, and implement the processes and procedures that keep the company running smoothly. He also plays a key role in hiring, where his carefully crafted approach to finding talent has helped bring some fantastic people onto the Third Marble team.

Matt’s path to the world of digital marketing wasn’t exactly a straight line. A Richmond native, he spent time working as a line cook before becoming a pharmacy technician, eventually deciding he was ready for a change and wanted to experience life at a small company. That change brought him to Third Marble — and apparently, he found his niche.

When it comes to helping people succeed, Matt doesn’t believe in a one-size-fits-all approach. His first question is simple: What does success look like to you? From there, he works backward to figure out how to get there. After all, if everyone has a different definition of success, it helps to know where you’re actually trying to go before you start building the road.

That same philosophy carries into Matt’s approach to work. Two of his most important values are consistency and malleability — because while systems and procedures may need to change, the goal is still to achieve positive results. For Matt, being willing to adapt isn’t a sign that something isn’t working; it’s part of making sure it continues to work.

He’s also particularly proud of the hiring process he developed at Third Marble. Watching new employees join the company, learn valuable skills, grow professionally, and find their footing in their careers is one of the parts of his job he enjoys most. In other words, Matt doesn’t just help build processes — he helps build the team that puts them into action.

And what keeps him motivated? Doubt and tenacity. It’s an appropriately Matt-like combination: question everything, then keep going.

When he’s not helping Third Marble run like a well-oiled machine, Matt enjoys reading — with favorite books including Song of Solomon by Toni Morrison, Slaughterhouse-Five by Kurt Vonnegut, and A Confederacy of Dunces by John Kennedy Toole. He lives in Henrico, just a few miles from the Richmond area where he was born and raised.

From kitchens to pharmacies to operations, Matt has taken a decidedly unconventional route to where he is today. And if his career has taught him anything, it’s probably this: there’s more than one way to get where you’re going — you just have to be willing to figure it out.